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People Success

Helping you get the most from your interactions; growing people, teams and businesses.

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People Success

I’m an authentic and dynamic people developer with a proven track record.

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American Express

People Success

In our increasingly online world, offering Outstanding Customer Service has never been more important.

Skilled and motivated staff are essential in providing excellent service every single time.

Customer facing staff need superb Communication Skills; supervisors and leaders need Leadership, Motivation and Performance Management skills. 

Get both of those right and you’re on your way to success. 

I design training courses around your culture, values, goals, challenges and desired outcomes. My courses are bespoke, not off the peg.


About Jo

With 15 years working with Blue Chip companies and 10 years running my own business, I have the skills, expertise and experience to help you get the most out of your people and move forward with your business.

I was part of the award winning training team at First Direct shortly after launch, where I learnt what *really* effective communication is. Four years at American Express included roles as a Call Centre Manager and International Training Manager, involving design and delivery of Customer Service and Leadership programmes globally.

I have designed and delivered training locally in Brighton, in London, across Europe and as far afield as Sydney, Australia and Ottawa, Canada.

As a consultant, I design and deliver behavioural training for large companies, e.g. Barclays Wealth, Thomas Cook, as well as for smaller, local companies. 

I offer executive coaching at all levels. 

During a career break for my three now teenage children, I established Jo’s Thing, a Fitness And Wellness enterprise, transforming the lives of 100’s of women in Brighton. I’m a double world record holder in indoor rowing, have run marathons and am a frequent podium finisher in Cyprus’ annual 10k road race. 



About Jo

Don’t just listen to us. Here are what people say about us.

Contact us

Whether it is a simple question or a project you’d like to discuss, give Jo a call or drop me an email. I’ll come back to you within 24 hours. 

+44 (0) 7973 320 919

18 Montpelier Street