People Success

Helping you get the most from your interactions; growing people, teams and businesses.

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People Success

I’m an authentic and dynamic people developer with a proven track record.

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American Express

People Success

In our increasingly online world, offering Outstanding Customer Service has never been more important.

Skilled and motivated staff are essential in providing excellent service every single time.

Customer facing staff need superb Communication Skills; supervisors and leaders need Leadership, Motivation and Performance Management skills. 

Get both of those right and you’re on your way to success. 

I design training courses around your culture, values, goals, challenges and desired outcomes. My courses are bespoke, not off the peg.


About Jo

With 15 years working with Blue Chip companies and 10 years running my own business, I have the skills, expertise and experience to help you get the most out of your people and move forward with your business.

I was part of the award winning training team at First Direct shortly after launch, where I learnt what *really* effective communication is. Four years at American Express included roles as a Call Centre Manager and International Training Manager, involving design and delivery of Customer Service and Leadership programmes globally.

I have designed and delivered training locally in Brighton, in London, across Europe and as far afield as Sydney, Australia and Ottawa, Canada.

As a consultant, I design and deliver behavioural training for large companies, e.g. Barclays Wealth, Thomas Cook, as well as for smaller, local companies. 

I offer executive coaching at all levels. 

During a career break for my three now teenage children, I established Jo’s Thing, a Fitness And Wellness enterprise, transforming the lives of 100’s of women in Brighton. I’m a double world record holder in indoor rowing, have run marathons and am a frequent podium finisher in Cyprus’ annual 10k road race. 



About Jo

Don’t just listen to us. Here are what people say about us.

Our usual training isn't like this!

Even though this training was in our second language, we have never had such a down to earth, easy to understand, accessible training course and on top of all that it was actually fun!  We now feel ready for the changes and equipped to wow our customers!

Thank you Jo and we genuinely look forward to you returning for the follow up in June!

Customer Service and Change Management
American Express

Thank you - that was money well spent!

I was skeptical about bringing both teams together, but you were right and they HAVE shifted their thinking and are working as colleagues rather than competitors now. Thank you for all your advice and for the detail and insight you brought on the day.

We just need to keep this going now….

Team Build

Your coaching has changed the way I think and communicate - thank you!

I never thought having pens thrown at me would change the way I communicate! But it has. You have a unique way of being so ‘normal’ and yet having a real impact. I’ve already seen changes in how people are responding to my newly applied communication techniques.  This was not how I imagined coaching to be – I wish I’d done it years ago!

Communication Coaching
Director, American Express

My staff are buzzing! Thank you, Jo.

2 of those delegates were so nervous about presenting that they were close to being physically sick before you started yesterday, but they’ve come back enthused and confident about their presentations next week. You clearly love what you do and it’s brilliant to see such a skilled trainer working their magic! Thank you and I hope to see you back here again.

Presentation Skills
Barclays Wealth

Contact us

Whether it is a simple question or a project you’d like to discuss, give Jo a call or drop me an email. I’ll come back to you within 24 hours. 

+44 (0) 7973 320 919

18 Montpelier Street